Do you accept orders placed outside the US?
Yes! We ship worldwide.
Which payment methods are accepted?
We accept all major credit cards and PayPal.
How secure is my online order?
We take security very seriously. In order to offer a safe and enjoyable shopping experience your credit card information is protected with the highest available 256-bit SSL Encryption Technology.
Your information is encrypted and sent directly to our credit card provider's network, it is not stored on our servers.
How do I change or cancel my order?
To cancel your order, you must contact us before 11.59 PM EST on the day of ordering. We are quick to process and package your order. This means we are not able to make changes to your order after the day it is ordered. Any orders packed or shipped cannot be cancelled.
What are your shipping options and how long will it take?
Please allow 8-20 business days for shipping. We pride ourselves on providing worldwide shipping at a flat cost of $5.
Our processing times are 3-4 business days for all orders
Please allow for a longer shipping time during holiday seasons. You will be notified prior to ordering on our website when these delays are to be expected.
I have not received my order yet! is it lost?
If you have any concerns with your order please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.
I am unhappy with my order. How can I return it?
We have a flexible, hassle-free policy for returns and refunds. Please click here to find out how our return policy works.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 2 days from receiving your order if you received merchandise that is incorrect, missing, an/or defective. Please include your order number, photographs of the item(s) and all related references from receiving your package. We will try our best to resolve your case.
When will I receive my refund?
All refunds will be credited to your original form of payment. If credit card was used, refunds will be sent to the card-issuing bank within 3-5 business days of cancellation request. Fastest way for a refund is to contact us at email@example.com